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Customer Service

Customer saatisfaction is really important to us, here you will find our policies and procidures that relate to the various common points for customers.

Shipping & Delivery
Shipping is carried out through our courier services and charged in accordance to their rates for shipping delicate and fragile products. While every effort is made to ensure that the packaging is as protective as we can make it there may from time to time be breakages. Please contact us in the event of this happening.
Privacy & Security
Data is collected using our website and social media, all data held is held securely and will never be released to any third parties ever. Your security and that of any information we hold about our customers is of paramount importance to us, as such and media, marketting we send will be relevant, and only sent with your permission. All information collected is autmomatically logged into our subscriber lists, you have the option to opt out at any time and any marletting will always have an opt out section.
Returns & Replacements.
Whax aims to exceed our customers expectations at all levels, in the very unlikely event of goods being recieved in a damaged state then please contact us immediately by emai to
[email protected] where every effort will be made to investigate the issue and a resolution to the issue agreed. It is the clients responsibility to inform Whax Ltd of any damages and provide
photographic evidence uopn reciept of delivery. Any goods that are part used, have been light or otherwise used then we cannot accept liabliity for damage all damage claims must be
made within 24 hours of reciept. The buyer must return the goods to whax in a saleable and undamaged condition, all costs for return shipping remain the buyers responsibility.
Refunds canot be processed, if applicable, unless the goods have been returned.
Ordering
Orders are placed through our website and will be processed within 24 hours.
Payment, Pricing & Promotions
Whax is committed to fair pricing and has worked hard to negotiate rates with main suppliers, distirbutors and manufacturers that enable whax to offer very competitive rates across all of our product ranges. Whax always reviews prices against cometitiors and regualrly changes to reflect savings that can be passed on. 
Viewing Orders
Orders will be generated and presented upon our checkout page prior to payment.
Updating Account Information
To ensure that Whax is able to offer the best rates, products, and promotions to suit the consumer we may from time to time ask for contact detail updates, these can also be completed indivudally when registered