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Terms & Conditions

Our products are of the highest quality, however if in the unlikely event of a product being of inferior quality returns will be accepted. In order to do this please email [email protected] stating the issue and clear images of the product.

Orders of below 24 units will be charged at standard wholesale prices, orders of 24 and over qualify for wholesale bulk discount per unit. Please see the order form and pricing pages for details. 
 
All orders are subject to availability and a lead time will be provided upon quotation, orders that are confirmed are due for payment in advance and at the time of invoice. Payment terms may be negotiated with Whax candles after 6 months of supply and depending on the level of products stocked, and minimum order quantities.

Use of the Whax logo by retailers is permitted but must first be requested from Whax with draft marketing materials provided as proof copies before any permission will be granted. Please email your draft material and or concept to [email protected]

Whax products are insured and so are our products, however careful conditions of use must be maintained at all times. We do not accept any responsibility for damage caused by wrongful, inappropriate or other misuse of the product in any way furthermore careful maintenance of the product must be upheld at all times. Please contact [email protected] if you require proof of insurance.

Whax will wherever reasonably practicable only offer retail opportunities within a 25 mile radius of another retailer.

Internet sales and use of online selling, retailers are permitted to sell products from Whax online, however we do also. No retailer will sell the product for under the RRP set by Whax unless Whax are to do so first, you will be contacted first and informed of any end of line or sale offers so as to match prices and avoid under-pricing and underselling the product.

Whax operate in accordance with all UK legislation and retailer bearing the brand of Whax candles must do so also.

The use of social media and social media marketing are very much approved by Whax to promote the brand of Whax and its retailers, all images and online marketing media must first be approved by whax candles. Please send images and materials to [email protected] any images used to determent the brand or product are strictly prohibited as well as posts on social media, all must be done in a positive light and  for the benefit of the brand, product and retailer.

Whax are here to help build relationships and the brand of both whax candles and its retailers as such retailer affiliates and links to retailer websites and social media may be used to undertake such opportunities. If you need anything please get in touch and likewise if we require anything from you we will first ask for your consent.